- Our Standard Return Policy
To initiate a return, the original purchaser must notify us within 14 days of receiving the order. The item must be new, unwashed, and in its original packaging with all tags attached.
Returns must be completed within 30 days of receipt. Failure to meet these conditions will result in denial of the request. Any denied or non-compliant returns will be sent back to the customer at their expense.
If you need to return or exchange an item, simply download the Returns Form provided or use the packing slip included in your order. Complete the form and include it with the returned items. You'll receive an email notification once we've processed your return and issued a refund. For exchanges, please contact support@matildajaneclothing.com to ensure availability.
We reserve the right to refuse refunds for items that do not meet our return criteria. Customers are responsible for the cost of return shipping for items sent outside the specified timeframe or not approved for return.
- Sales & Clearance Sales
Items labeled FINAL SALE or items marked down 50% off or more are eligible for exchange only and cannot be returned.
If we receive an unauthorized return, we will attempt to contact you. If no response is received, the item will be donated to charity.
- Lost or Stolen Packages
If your package hasn't been updated in 15 days, you need to contact the delivery company to start an investigation by filing a claim. Unfortunately, we can't send you another item or give you a refund because our inventory may be limited.
Once a package is delivered, we cannot be held accountable for any theft that occurs. We will check with the delivery service to make sure your order was sent to the right place. However, if your package is stolen, it's up to you to report it to the local authorities. We cannot offer a replacement or refund for items that are stolen.
